March 10

Updated: 4 days ago



In order to comply with GDPR call recording consent must not simply be assumed, but must give a clear explanation of why the call is being recorded. One of these six conditions must be fulfilled for call recording:


● Participants have given consent to be recorded for one or more specific purposes.


● Recording is necessary to fulfil a contract to which the participant in the call is a party.


● Recording is necessary for fulfilling a legal obligation to which the recorder is subject.


● Recording is necessary to protect the vital interests of one or more participants.


● Recording is in the public interest or in the exercise of official authority vested in the recorder.


● Recording is in the legitimate interests of the recorder, unless those interests are overridden by the interests of the participants in the call which require protection of personal data.


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